Privacy Notice

Glyn Satterley Prints collects and stores only the minimum personal data from our customers required for processing orders, payments and refunds; for communicating with customers about their orders and transactions; and (when authorised by the customer) for providing information about services we may offer e.g., bespoke prints, framing or commissions. Our privacy policy is set out in detail below:

This Privacy Notice relates to the business of Glyn and Andrea Satterley trading as Glyn Satterley Prints.

Processing orders

If you place an order with us, you will be asked for your billing address, delivery address, email address and contact phone number. Your credit/debit card details are processed by Paypal, and we have no access to those details. Paypal handle all security.

We retain details of your order in Microsoft Office. This information is limited to your email address, billing address, shipping address, phone number if one has been supplied, and the prints you have ordered.

Payment information

All credit/debit card information sent via our website is securely encrypted and processed via Paypal. None of the details of your card account are revealed to us.

Many customers still contact us via phone or email to order, so if you do not wish to pay online, you can contact us to arrange an alternative method of payment. We accept online bank transfers and cheques.

Shared information

We ask for a phone contact when you place an order with us, and if your prints are to be couriered, we pass this number with the address on to the courier company. This is solely to enable the courier to contact you regarding delivery details. Your number will not be used for marketing purposes.

Except as outlined above or as may be required by legal authorities, we never disseminate personal information about customers to any third party.

Data retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 5 years.

Your rights

You may contact us to review, correct, update or request deletion of any or all personal information about you by emailing, by phoning +44(0)7967 113692 or +44(0)7989 467622 or by post to:
Glyn Satterley Prints, Eriskay, Gosford Rd, Longniddry, East Lothian EH32 0LF

The GDPR regulations of 2018 give customers the statutory right to submit a Subject Access Request (SAR). Our standard response time would be 48 hours (the legislation requires response within a maximum of 40 days). It is the responsibility of the business owners, Glyn and Andrea Satterley, to respond to an SAR request, which should be sent to

Order confirmation & delivery

You will receive an email confirmation when you place your order. You will also receive an email from Paypal, confirming your card transaction.

We aim to contact you within 24 hours to give an estimated date of delivery. We will email you again to confirm that goods are being despatched.

Legal rights

You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.